Pharmacy
 

We fill new prescriptions and refills at no cost for covered medications for TRICARE beneficiaries including, active-duty service members, active-duty family members, retirees and their family members. 
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers. You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. 

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD QUANTICO PHARMACY
• NCPDP/NPI number: 4845446/1528743774

If you hand-carry a written prescription:
Check in at the window. You will be contacted via text or call when your prescription(s) are ready. 

Activating New Prescriptions

There are multiple ways to activate your prescription. You must provide a cellphone number when placing your request. You will be contacted via text or call when your prescription(s) are ready. Come to the pharmacy only AFTER you’ve received notification that your prescription is ready.

Option 1: Fastest and Preferred

Scan the QR code below or go to: go to our Q-Anywhere Website https://cxmlink.com/DHAMTF1411 , scan the QR code

Or Text “Get in Line” to (833) 338-1690, click the link and follow the prompts to activate.
Follow the prompts on your mobile device. (NO REFILLS will be processed using Q-Anywhere)

Option 2: In Person

Go to the pharmacy window.

• Pharmacy staff will check you in.
• To get text updates, provide your cell phone number.

Option 3: Call the Pharmacy

• Call 703-784-1580, Option 3 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Option 4: Secure Messaging

Send a new prescription request to Quantico NHC Pharmacy via secure messaging through the MHS GENESIS Patient Portal.

Requesting Prescription Refills

We have three ways to refill your prescriptions: The pharmacy requires refills to be requested in advance. Your refills will be processed at Walter Reed National Military Medical Center and delivered to Quantico for dispensing, so this requires processing and delivery time after the request is made. Call the toll-free number, 1-800-377-1723; located at the top of your prescription label. Please adhere to the pick-up time provided when placing your request via phone. You will receive a call or text notification when your medication is ready for pickup.

WRNMMC does not count weekends or holidays as business days.

• Refills generally take 3-5 business days to allow for filling at WRNMMC and transport to our facility. Some refills can arrive sooner, or some can arrive later if it is a specialty drug that must be ordered. You will receive a text notification or call when your refill is ready for pickup.
• Refills are only kept on the ScriptCenter for 10 days. Please pick up your medication within that time frame or, in case of emergency, call us so that we can note on the bag when you will be picking up.

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 1-800-377-1723. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: TMOP (Tricare Mail Order Pharmacy) & Home Delivery

• With the DOD TMOP program, you can receive up to a 90-day supply of most medications taken regularly for ongoing conditions, such as high blood pressure, diabetes, asthma, and high cholesterol. If you're already a user, login to your account at express-scripts.com.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture). A cell phone photo of the front and back of the patient's Military ID card is also acceptable.

ScriptCenter

The ScriptCenter Kiosk located inside the Naval Health Clinic, to the right of the Quarter Desk during clinic hours Monday-Friday 7am-4pm.

• At the ScriptCenter, select pick up, scan the barcode on your DOD ID card, and type in your PIN.
• Review your prescriptions to pick up, sign, and complete your transaction.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

Located inside the Naval Health Clinic Quantico and Open Monday through Friday from 8am-4pm. Pharmacy is closed on weekends and federal holidays.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
U.S. military pharmacies participate in the Military Drug Take Back Program. For more information on MHS Drug Take Back efforts, visit www.tricare.mil/drugtakeback
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the Pharmacy Lobby, or
• Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes but not limited to:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills. Requires Provider to enter a new prescription.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.