About Us

Culture of Excellence

The Four Pillars

The Culture of Excellence consists of four pillars: employee loyalty, customer loyalty, culture and standards and communication. Peer-led staff teams, assigned to review and address the organization’s needs for culture change, integrated these pillars into the hospital’s strategic focus.  

Three Major Goals

In addition to the Culture of Excellence pillars, the strategic focus also encompasses three major goals: people and the development of One Team, patients and processes embracing the philosophy of patient- and family-centered care, and our physical plant using the principles of evidence-based design. These goals serve as the backbone of our Balanced Scorecard – the tool we use to monitor and manage the progress of our cultural change.

Employee Loyalty

Employee loyalty focuses on staff appreciation and recognition as well as professional development. Naval Health Clinic Quantico wants to be the health care employer of choice in the National Capital Area.

Patient- and Family-Centered Care

The philosophy of Patient- and Family-Centered Care has become the standard for our process improvement initiatives. Supported by our Patient Advisory Council, a host of projects are underway and others completed using Lean Six Sigma and Value-Stream Mapping.

Evidence-Based Design

Evidence-based design is a relatively new science of improving patient outcomes through facility design. Research shows abundant natural light, views of nature and decreased ambient noise can have positive effects on patient recovery and outcomes. Therefore, architects designed the new hospital to take advantage of these principles.

It is our vision to be a premier healthcare organization in the Defense Department, leading transformation in health care, training and research. We believe in the coming decades, military and civilian health care will embrace these principles in American health care. We see the same principles as imperatives while serving as the Department of Defense’s flagship community hospital.

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